Frequently Asked Questions
Everything you need to know about your Velodrom CC experience, from premium cycling gear to worldwide shipping.
What is the estimated delivery time for my order?
We offer worldwide express shipping. Orders within Europe typically arrive in 1-3 business days, while international shipments to the US, Asia, or Australia usually take 3-5 business days via our premium couriers.
How do I know which size to choose for cycling apparel?
Cycling kits are designed for an aerodynamic, 'second-skin' fit. We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return policy for performance gear?
We offer a 30-day return window for all items in original condition with tags attached. Please ensure that bib shorts are tried on over clean underwear to comply with hygiene standards.
Are the products sold on Velodrom CC authentic?
Yes, we are authorized retailers for every brand we carry, including premium labels like Maap, Pas Normal Studios, and Castelli. All products are 100% authentic and sourced directly from the manufacturers.
Do you offer professional bike assembly for framesets?
Absolutely. If you purchase a frameset or a full build, our professional mechanics in our Barcelona workshop can assemble and tune your bike to your specific measurements before shipping or in-store pickup.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna in supported regions.